Frequently Asked Questions
We’ve gathered answers to the most frequently asked questions. Still looking for something specific? Send us an email
info@balinfy.com
What software are these effects compatible with?
Our Overlay and Texture packs are compatible with all software capable of multiple video layers and the ability to change Blending Modes. This includes Adobe Premiere Pro, After Effects, Final Cut Pro X, Davinci Resolve, Vegas, AVID, LumaFusion, CapCut, Filmora etc.
A few of our pre-built timeline transitions currently only work in Adobe Premiere Pro, DaVinci Resolve and Final Cut Pro X. This is indicated in the product description.
What mobile apps are these effects compatible with?
We tested the following apps and can confirm our packs work.
iOS: CapCut, DaVinci Resolve, Final Cut Pro, InShot, Kinemaster, LumaFusion, PowerDirector, Splice, VN Video Editor
Note for iOS: You may need to share the assets from your Files app to the Photos app to be able to use them.
Android: CapCut, Filmora, InShot, Kinemaster, LumaFusion, PowerDirector, VN Video Editor
How will I receive my products?
You will receive an email immediately after your purchase giving you access to our download center and your purchases.
Please make sure that you do not make any typos in your email address. If you do, please contact us.
I can’t unzip my downloaded files!
How do I install the packs?
Write content to answer to common questions your customers may have about your products, shipping policies..
Can I use this on any kind of project?
Literally every project you can imagine. Your newest feature film about superheroes with problems. Commercials. Or the creepy music video you made for your gran’s birthday. We just don't want you to sell the raw files.
More details in our Content License Agreement. Click here for details
Will I get future releases when I purchased the complete collection?
With our Complete Collection you only have access to all products released up to the date of purchase. You'll receive an exclusive discount code to "update" your Complete Collection later.
Payments & Returns
Why can’t I place an order?
This can have several reasons and solutions!
Some international credit card providers block payments to foreign countries. We’re located in Germany. Please check your card’s security settings or consider another payment method.If it is a cookie problem, delete your cache and cookies or use a different web browser/ incognito mode and try placing the order again.
If you're a friend of additional security measures (such as Verified by Visa or MasterCard's SecureCode), please turn off your web browser's popup blocker as the mentioned security is executed via a popup window.
The pack you want may still be in exclusive early access and only available to All Access members. In this case, you will have to wait or become a member.
Which payment methods do you support?
All orders placed in our online store are processed by Stripe and Paypal.
They (and therefore, we) currently support the following of their payment methods: Credit Card and Paypal. Unsurprisingly.
How will I receive my invoice?
You will receive a digital invoice with your Order Confirmation Mail. You can also find your invoice in the Download Center.
What’s your return policy?
Since digital downloads are pretty irrevocable, all sales are final!

